Second post of day: here is my latest article in the Catholic Register. That was not the headline I suggested, but I apologize to all Poles anyway. (Once upon a time there was a letter from the Polish ambassador to Canada complaining about another columnist. I certainly would not want the Polish ambassador complaining about me!)
The story was supposed to be funny, not whiny. I do not expect ticket-sellers to speak English, and I understand that there are serious historical factors involved in problems with the infrastructure. Thus most of the pain was caused by your poor Auntie's inability to cope.